Privacy Policy
Property Training Australia Pty Ltd (trading as Property Training Australia, ABN 21 127 898 962, RTO Code 41241) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information, including through our website and as part of our obligations as a Registered Training Organisation (RTO).
Our Privacy Officer can be contacted at admin@propertytraining.com.au. All privacy enquiries, access requests and complaints should be directed to this address.
What Personal Information We Collect
We may collect personal information including:
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Full name, date of birth and contact details (phone, email, address)
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Enrolment and course information
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Unique Student Identifier (USI)
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Identification documents
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Payment and billing details
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Communication records
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Health or disability information (where provided for reasonable adjustment or LLN assessment purposes)
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AVETMISS-required data fields (see Section 5)
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Website usage and behavioural data (see Section 10)
We only collect personal information where it is reasonably necessary for our functions or activities.
Why We Collect Your Personal Information
We collect your personal information to:
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Process and manage your enrolment
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Deliver training and assessment services
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Issue qualifications and statements of attainment
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Comply with our obligations as an RTO under the Standards for RTOs 2025
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Meet AVETMISS reporting requirements to NCVER and relevant state/territory training authorities
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Comply with government-funded training program requirements (where applicable)
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Improve our services, website and user experience
How We Use Your Personal Information
We use your personal information to:
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Deliver vocational education and training (VET) services
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Communicate with you about your course or enquiries
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Provide student support services, including reasonable adjustment
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Conduct internal administration and record keeping
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Comply with legal and regulatory requirements
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Report outcomes and statistical data to government bodies
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Contact past and current students about course progression pathways, such as upgrading a Certificate IV to a Diploma or enrolling in further related courses
We will not use your personal information for unrelated secondary purposes unless you have provided consent or where required by law.
Disclosure of Personal Information
Regulatory and Government Bodies
We are required by law to disclose certain personal information to:
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National Centre for Vocational Education Research (NCVER) – including AVETMISS statistical data
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Australian Skills Quality Authority (ASQA) – for audit, compliance and regulatory purposes
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Relevant state or territory training authorities (e.g. Department of Training and Workforce Development in Victoria)
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Department of Employment and Workplace Relations (DEWR)
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Other authorised government agencies
This is required under the National Vocational Education and Training Regulator Act 2011 (Cth) and applicable state training legislation.
Government-Funded Training Programs
If you are enrolled in a government-subsidised training program (such as Skills First in Victoria or equivalent state programs), your personal information will be disclosed to the relevant state funding body as a condition of that program. You will be informed at enrolment if this applies to your course.
Employers, Parents and Fee-Paying Parties We may disclose your attendance, progress or assessment outcomes to:
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Your employer or their nominated representative, where training is delivered in a workplace or employer-sponsored context
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A parent or guardian, where you are under 18 years of age
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An organisation or individual who has paid for your course on your behalf (such as an employer, industry body or other sponsor)
By enrolling with PTA, you consent to disclosure of your progress information to any such party who has sponsored or funded your enrolment. If none of these circumstances apply, your progress information will not be shared without your consent.
Qualification and Transcript Services
We may disclose your qualifications and results to authorised transcript and credential services, including the Transcript Hub or My eQuals, where applicable.
Third-Party Service Providers
We may disclose information to:
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IT service providers (e.g. website hosting, student management systems, CRM) Property Training Australia Pty Ltd | ABN 21 127 898 962 | RTO 41241 | Level 2/4 Riverside Quay, Southbank VIC 3006 | Version 2.0 | 1 June 2026
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Payment processors (subject to PCI-DSS compliance requirements)
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Professional advisors
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Contractors or third-party assessors engaged by PTA
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Partnering RTOs (where training or assessment is delivered jointly)
We only disclose information where necessary and take reasonable steps to ensure third parties comply with Australian privacy obligations.
AVETMISS Data Collection
As an RTO, we are required to collect and report statistical data about our students and training activity in accordance with the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS).
This data is reported to the National Centre for Vocational Education Research (NCVER) and may include:
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Your name, date of birth, gender and contact details
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Indigeneity, disability and prior educational achievement status
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Course and unit of competency enrolment details
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Training outcomes and completion status
This reporting is a legal requirement under the NVR Act 2011 and relevant state training legislation. For more information, visit www.ncver.edu.au.
Overseas Disclosure
Some third-party service providers (such as Wix, Google, or cloud-based CRM and student management systems) may store or process personal information on servers located overseas, including but not limited to the United States and European Union countries.
Where overseas disclosure occurs, PTA takes reasonable steps under APP 8.1 to ensure your personal information receives protection comparable to Australian privacy law. In some cases we may rely on your consent or the necessity of the disclosure to perform our contract with you.
If you would like more information about which overseas countries may receive your data, please contact our Privacy Officer.
Unique Student Identifier (USI)
If you undertake nationally recognised training, we will collect and verify your USI as required by the Student Identifiers Act 2014 (Cth).
Your USI information:
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Is managed under the Student Identifiers Act 2014 (Cth)
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May be disclosed to authorised government bodies
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Will not be used or disclosed without your consent unless required by law
For more information, visit www.usi.gov.au
Access to and Correction of Personal Information
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.
To make a request, contact our Privacy Officer at admin@propertytraining.com.au. Please include your full name, enrolment details and a description of the information you are seeking. We will verify your identity before releasing any personal information.
We will acknowledge your request within 5 business days and respond substantively within 30 days. If we are unable to provide access or make a correction, we will provide written reasons and advise you of your right to complain to the OAIC.
Data Security and Retention
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:
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Access controls limiting staff access to personal information on a need-to-know basis
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Secure storage of physical and electronic records
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Encryption and secure transmission of data where applicable
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Regular review of our security practices
Personal information is retained in accordance with our legal and operational obligations. Under the Standards for RTOs 2025 (the Outcome Standards), student records including enrolment information, assessment records and qualifications must be retained for a minimum of 30 years.
Where personal information is no longer required, we will take reasonable steps to destroy or deidentify it securely.
Notifiable Data Breaches
PTA is subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth).
In the event of a data breach that is likely to result in serious harm to affected individuals, we will:
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Contain and assess the breach as quickly as possible
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Notify the Office of the Australian Information Commissioner (OAIC) within 72 hours of becoming aware of an eligible breach
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Notify affected individuals as soon as practicable, including a description of the breach and recommended steps they can take
We maintain an internal data breach response plan and log all suspected or confirmed breaches for compliance purposes.
If you believe your personal information has been compromised, contact our Privacy Officer immediately at admin@propertytraining.com.au.
Website Tracking, Analytics and Cookies
When you visit our website, we may collect information about your interaction with the site using cookies and tracking technologies.
Information We May Collect
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IP address and device information
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Browser type and operating system
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Pages visited and time spent on site
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Clicks, scrolls and navigation behaviour
Technologies We Use
Google Analytics
Used to understand website performance and user behaviour. Helps improve content, usability and marketing effectiveness.
Wix Analytics
Tracks visitor interactions such as page views, clicks and sessions. Helps optimise the user experience.
Marketing and Advertising Tools
We may use platforms such as Google Ads, Meta (Facebook) or LinkedIn to measure campaign performance and deliver relevant advertising. These platforms may use tracking pixels or tags which collect data about your visit.
Session Recording Tools
We may use session recording tools such as Hotjar or Microsoft Clarity to record visitor interactions on our website, including mouse movements, clicks and scrolling behaviour. This data is used to improve website usability and user experience. No personally identifiable information is intentionally captured through these tools. You can opt out via your browser settings or the relevant tool's opt-out mechanism.
Cookies
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Essential cookies – required for core site functionality
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Analytics cookies – performance and usage insights
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Marketing cookies – advertising and campaign tracking
You can control or disable cookies at any time through your browser settings. Note that some website functionality may be affected if cookies are disabled.
Marketing Communications
We may contact you with information about courses, resources or services where:
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You have provided your consent, or
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It is otherwise permitted under the Spam Act 2003 (Cth)
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us at admin@propertytraining.com.au. We will process opt-out requests promptly and within 5 business days
Anonymity and Pseudonymity
Where practical, you may interact with us anonymously or using a pseudonym (for example, making a general website enquiry). However, for enrolment, USI verification and compliance purposes, identification is required.
Data Quality
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date. You can contact us at any time to update your details at admin@propertytraining.com.au.
Complaints and Privacy Concerns
If you have a concern or complaint about how your personal information has been handled, please contact our Privacy Officer in the first instance:
Email: admin@propertytraining.com.au
Postal: Level 2/4 Riverside Quay, Southbank VIC 3006
We will acknowledge your complaint within 5 business days and respond substantively within 30 days.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Australian Skills Quality Authority (ASQA) – RTO Complaints
For complaints relating to our conduct as an RTO (including quality of training and assessment):
Surveys and Research
You may be contacted to participate in surveys conducted by:
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NCVER
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Government departments
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Authorised research providers
Participation is voluntary. You may opt out when contacted.
Changes to This Privacy Policy
We review this Privacy Policy at least annually and whenever there are material changes to our operations or applicable law. Any updates will be published on our website with a revised version number and date. Property Training Australia Pty Ltd | ABN 21 127 898 962 | RTO 41241 | Level 2/4 Riverside Quay, Southbank VIC 3006 | Version 2.0 | 1 June 2026 We encourage you to review this policy periodically. Continued use of our services following any update constitutes acceptance of the revised policy