Code of Practice

1 Introduction

Property Training Australia (PTA) is a Registered Training Organisation registered in Queensland by the Department of Education and Training.
This code of practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by PTA. For the purposes of this Code “student” refers to any person participating in education or training delivered by PTA. A “client” is a person or organisation who may enter into a contract with PTA for the delivery of education and training services.
As a Registered Training Organisation, Property Training Australia has a commitment to recognise qualifications issued by other Registered Training Organisations.

2 Legislative Requirements

Property Training Australia will meet all legislative requirements of State and Federal Government.
In particular, Workplace Health and Safety and Anti-Discrimination legislation will be adhered to at all times.

3 Provision of Training and Assessment Services

PTA has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of students.
PTA maintains a learning environment that is conducive to the success of students.
PTA has the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities and use methods and materials appropriate to the learning needs of students.
PTA monitors and assesses the performance and progress of its students.
PTA ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of students, and it provides training for its staff as required.
PTA ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses.
PTA is committed to access and equity principles and processes in the delivery of its services.

4 Issuance of Qualifications

PTA issues qualifications and statements of attainment to students who meet the required outcomes of a qualification or unit of competency in accordance with all appropriate National Guidelines, and PTA acknowledges that qualifications are nationally recognised.

5 Marketing of Training and Assessment Services

PTA markets and advertises its products and services in an ethical manner.
PTA gains written permission from a student or client before using information about that individual or organisation in any marketing materials.
PTA accurately represents recognised training products and services to prospective students and clients.
PTA ensures students and clients are provided with full details of conditions in any contract arrangements with the organisation.
No false or misleading comparisons are drawn with any other training organisation or qualification.

6 Financial Standards

PTA has measures to ensure that students receive a refund of fees for services not provided, including services not provided as a result of the financial failure of the organisation.
PTA has a refund policy that is fair and equitable and this policy is made available to all students and clients.
PTA ensures that the contractual and financial relationship between the student/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the student/client. Documentation includes: the rights and responsibilities of students, costs of training and assessment services and issuance of qualifications, payment arrangements, refund conditions and any other matters that place obligations on students or clients.

7 Provision of Information

PTA supplies accurate, relevant and up-to-date information to prospective students and clients via its website, course flyers and/or telephone conversations or email messages.
PTA supplies this information to students before it enters into written agreements with students and regularly reviews all information provided to ensure its accuracy and relevance.

8 Recruitment

PTA conducts recruitment of students at all times in an ethical and responsible manner. Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.
PTA ensures that the educational background of intending students is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate.

9 Support Services

PTA provides adequate protection for the health, safety and welfare of students, and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counselling.

10 Complaint/Appeal Mechanism

PTA ensures that students and clients have access to a fair and equitable process for dealing with complaints and provides an avenue for students to appeal against decisions which affect the student’s progress. Every effort is made by PTA to resolve students/clients’ complaints.
For this purpose, PTA has a complaints/appeals policy where a member of staff is identified to students as the reference person for such matters. In addition, the complaints mechanism as a whole is made known to students at the time of enrolment.
Where a complaint cannot be resolved internally, PTA advises students and clients of the appropriate legal body where further assistance can be sought.

11 Disciplinary procedure

PTA promotes a safe and cordial environment in which both staff and clients (students) can work and study. Whether an employee or student, all individuals using the facilities of the organisation are required to adhere to operational guidelines as set out in the Code of Practice.
Should a behavioural issue arise which impacts on the wellbeing or advancement of an individual within the organisation, an informal, co-operative and consultative approach will be the preferred option. Persons involved will be referred to the Chief Executive Officer or Quality Manager. PTA has a disciplinary policy for the purpose of addressing behavioural issues. Members of staff and/or students will retain a right of appeal under this policy. Any appeal should be made according to the organisation’s Complaints/Appeals Policy.
All disciplinary procedures will remain under review by the Chief Executive Officer and the Quality Manager, and staff and clients (students) will be kept informed of any changes implemented.

12 Record Keeping

PTA keeps complete and accurate records of the attendance and progress of students, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to students on request.

13 Quality control

PTA seeks feedback from students and clients on their satisfaction with services received, and seeks to continually improve its services in accordance with their expectations.

14 Access and Equity

All students will be recruited in an ethical and responsible manner which promotes inclusiveness and is consistent with the requirements of the curriculum or the National Training Package.
PTA’s Access and Equity Policy ensures that learner selection decisions will comply with equal opportunity legislation.
Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based upon their experience and qualifications.

15 Quality Management

Property Training Australia is committed to providing quality educational services and products with a focus on continuous improvement. We encourage and value feedback from students, staff and employers for incorporation into future educational products and services.

16 Client Service

PTA has sound management practices to ensure effective client service. In particular PTA has client service standards to ensure timely response to client needs and requests, as well as timely issuance of learner assessment results and qualifications. Assessment results and qualifications will be appropriate to competence achieved and issued in accordance with national guidelines.
PTA’s quality focus includes a Recognition of Prior Learning and Recognition of Current Competency Policy, a fair and equitable Refund Policy, a Complaints and Appeals Policy, an Access and Equity Policy, and Learner Support Systems. Where necessary, arrangements will be made for those requiring literacy and/or numeracy support programs. PTA will take every opportunity to ensure that this information is disseminated, understood and valued by staff and clients. Learner information will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained, and that vocational outcomes are outlined.

17 External Review

Property Training Australia has agreed to participate in external monitoring and audit processes. This covers random quality audits, audits following complaints, and audits for the purpose of re-registration and changes to its scope of registration.

18 Training and Assessment Standards

Property Training Australia’s educators have the appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training product offered. Assessment will meet National Assessment Principles that include recognition of prior learning, recognition of current competency, and credit transfer.

19 Sanctions

Property Training Australia will act in good faith to honour all guarantees outlined in this Code of Practice in order to provide quality educational opportunities and outcomes.