Terms and conditions of enrolment
PTA is a Registered Training Organisation (RTO No. 41241), delivering training to the Australian Property Industry. Our mission is to provide relevant and affordable training through innovative and flexible approaches to learning. PTA meet the standards for Registered Training Organisations (RTOs) 2015 and all other relevant legislation. We do not sub-contract any of our services to 3rd Party delivery organisations and you can be assured your course will be delivered by only accredited trainers who currently also work in the industry and provide you with the latest trends and information. You will learn in a relevant meaningful way with realistic and useful learning resources.
Property Training Australia’s website contains useful and important information regarding courses, durations, timetabling, any entry requirements and your Student Handbook. Your handbook contains important information about services provided, your rights and responsibilities, fees and refunds, complaints and appeals. It is a requirement that you read and understand this information before enrolling. If you have any concerns about your ability to undertake and complete a course, we encourage you to call our Head Office where our experienced team will offer you sound advice on how you can be supported through your course by enrolling into a course with PTA, you hereby agree to all PTA’s Policies and Procedures.
If you have any questions about any information provided in this document, please contact PTA before finalising your enrolment.
Property Training Australia is responsible for:
a) The quality of the training and assessment in compliance with the VET Quality Framework. More details about the VET Quality Framework can be found on the ASQA website http://www.asqa.gov.au/vetregistration/understand-the-requirements-for-registration/understand-the-requirements-forregistration.html
b) For the issuance of the AQF certification documentation. More details about the AQF certification standards can be found at http://www.aqf.edu.au
c) Advising students of any changes to the services. This will be by a range of methods depending on the circumstance, including an announcement on the College website, College noticeboard and direct email to each current and future student.
d) Advising students about the complaints and appeals procedure published on the College website in the Student Handbook.
e) Advising students if the College, or a third party delivering services on behalf of the College, closes or ceases to deliver a unit or units that the learner is enrolled in. This will be by an announcement on the College website and email.
ACCESS AND EQUITY
The implementation of education and assessment processes within Property Training Australia is based on the principles of social justice, access, participation, equity and equality.
PTA has a client-focused approach to ensure processes and educational products and services meet students’ specific needs:
• Provision of opportunities for students to participate in quality vocational education and training, and in associated decisions that impact on their learning;
• Promotion of processes that ensure the right of equality of opportunity without discrimination;
• Fair allocation of resources to ensure access and equity for all.
LEARNERS’ RIGHTS AND RESPONSIBILITIES
Copyright All material issued by PTA is covered by copyright.
Written permission from PTA is required prior to photocopying materials for purposes other than individual educational purposes within PTA.
Drugs, Alcohol and articles considered dangerous
PTA prohibits the consumption of alcohol, or being intoxicated, during the course, use of, or under the influence of, illegal drugs and the possession of prohibited or dangerous articles.
Cheating or Plagiarising
Students found to be cheating or plagiarising in assessments will be marked ‘Not Competent’ line with misconduct
Misconduct of a student in a training context is any behaviour which:
• Disrupts the learning of others
• Prevents trainers from performing their duties
• Endangers the health and safety of our trainers, clients, guests or learners
• Interferes with the conduct of PTA Training operations
Examples of misconduct are, but not limited to:
• Verbally or physically abusing another trainer, guest or learner
• Stealing whilst on a course
• Defacing equipment or venues
• Non-payment of fees
• Failure to progress
• Cheating or plagiarising
Misconduct will be managed in line with the Disciplinary Policy
All learners of PTA are expected to take responsibility, in line with all current workplace practices and legislation, for their own learning and behaviour during training and assessment.
Any misconduct or breach of discipline will result in the client being given a verbal warning and offer of support by the College (if required) in an endeavour to remedy the situation. Further breaches will result in the client receiving a written warning and having to ‘show cause’ in writing as to why they should not be excluded from further participation in the course. At this stage, the College will offer to arrange a face-to-face meeting with the student to discuss the matter and agree on any resolution strategies. Students will have twenty (20) working days to remedy the situation (apart from situations that place other learners, College staff or property in danger; which will result in immediate cancellation of enrolment). If after twenty (20) working days the issue has not been resolved the College may cancel or suspend the enrolment of the student without further notice.
UNIQUE STUDENT IDENTIFIER (USI)
The USI is issued by the Australian Government and must be kept private. It is linked on a national database to the qualifications students complete while studying in Australia so that they will always have a record of what qualifications they have completed.
All students must apply for a Unique Student Identified (USI) when they commence training in Australia.
PTA cannot issue a Certification to any student unless they hold a USI. This includes Recognition of Prior Learning (RPL).
Students will be able to access their records online, download them and share them with future training organisations electronically. With the student’s permission, training organisations will be able to see their students’ entire nationally recognised training record commencing with records collected in 2015.
Once a student creates their USI they will be able to:
• Give their USI to each training organisation they study with;
• Give their training organisation permission to view and/or update their USI account;
• Give their training organisation view access to their transcript;
• View and update their details in their USI account;
• View online and download their training records and results in the form of a transcript;
• Control access to their transcript.
Course Fees All course fees, including Recognition of Prior Learning fees, are required to be paid upon enrolment and prior to the start of a course (whichever date is the earliest).
Enrolment fees are payable through our online enrolment process by Credit Card (1.5% surcharge applies), and/or by EFT.
Most Property Training Australia course fees are $1,500 or below. Where Property Training Australia offers a course, which has a fee greater than $1,500 the learner will be required to pay a deposit of $1,500 upon enrolment and prior to the start of the course (whichever date is the earliest), with the learner invoiced the balance after 50% of the course has been conducted.
Property Training Australia’s refund policy and the availability of the Complaints and Appeals process does not remove the students’ right to take action under the Australian’s consumer protection laws.
Other Fees that Property Training Australia may charge include:
• Certificate reprint fee = $25 per certificate
• Cancellation Fee (as per conditions in Refund Policy) = $75
• Classroom unit re-scheduling fee = $50 per unit (non-refundable)
• Online extension = $50 per month (non-refundable)
• Transfer from online to classroom based course = $100 (non-refundable) + course fees
• Private Tuition = quote provided upon request and dependent upon total time of private tuition required/conducted